Refund policy
Last updated: August 28, 2026
You may request a return within 30 days after delivery.
Return eligibility
To qualify, an item must be in the condition received, unused, with any original tags, accessories, and packaging. Proof of purchase is required. Items that are personalized, gift cards, or opened personal-care or hygiene goods cannot be returned unless defective or required by law.
How to start a return
- Email orders@formzia.com with your order number, the item you want to return, and the reason.
- Wait for return authorization and instructions. Do not send an item to an address without authorization.
- For an approved eligible return, FORMZIA provides a prepaid return label, so the customer is not charged return shipping.
The approved return location and instructions are provided by email because returns may be routed to the appropriate processing facility.
Damaged, defective, or incorrect items
Inspect your order after delivery and contact us promptly with photos if an item is damaged, defective, or incorrect. We will review the issue and provide an appropriate replacement, refund, or other resolution.
Refunds
After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5 business days. Your bank or card issuer may need additional time to post the credit. Original expedited-shipping charges are not refundable unless the item was damaged, defective, incorrect, or the law requires otherwise.
Exchanges and cancellations
For a different item or variant, request a return and place a new order. Contact us promptly to request cancellation; cancellation is not guaranteed after fulfillment begins.
Contact
FORMZIA is operated by VALTORI LLC.
Business address:
6072 Newcombe Ct
Arvada, CO 80004
United States
Email: orders@formzia.com
Phone: +1 305-439-9181